Privacy Policy
Effective Date: January 15, 2025
At Vrozantha Qamelind, we recognize that trust begins with transparency. This privacy policy explains how we collect, use, and protect your personal information when you work with us or visit our website. We've written this in plain language because legal documents should be understandable by the people they're meant to protect.
Information We Collect
Information You Provide Directly
When you reach out to us for floral services or consultation, we collect the information you choose to share. This typically includes your name, contact details, delivery addresses, and preferences about seasonal arrangements. If you're planning something specific—say, a corporate event or a personal celebration—you might tell us about dates, themes, or color preferences.
We also keep records of our conversations with you. Not in a creepy way, but so we can remember that you mentioned preferring autumn tones or that your building requires deliveries before 10 AM.
Information Collected Automatically
Our website collects basic technical information when you visit. This includes your IP address, browser type, and which pages you looked at. We use this to understand how people use our site and to fix things when they break. It's standard practice, and the data itself doesn't tell us much about you personally.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Contact Information | Service delivery and communication | Duration of business relationship plus 3 years |
| Order History | Service improvement and preferences | 5 years for tax compliance |
| Website Analytics | Site performance and user experience | 18 months |
| Communication Records | Service quality and dispute resolution | 2 years after last interaction |
How We Use Your Information
The main reason we have your information is to provide the services you've asked for. This means arranging seasonal floral compositions, coordinating deliveries, and following up to make sure everything met your expectations.
- Processing and fulfilling your orders for seasonal arrangements
- Communicating about delivery schedules and service updates
- Sending occasional updates about seasonal offerings (only if you've agreed to this)
- Improving our services based on feedback and preferences
- Maintaining records for accounting and legal compliance under Azerbaijan law
- Responding to inquiries and providing customer support
We don't sell your information. Your contact details and preferences stay with us. We're not in the business of trading client lists, and we find that practice questionable at best.
Data Protection and Security
We take reasonable precautions to protect your information. Our website uses standard encryption for data transmission. Client records are stored securely with access limited to staff who need them for their work. We maintain backup systems and have procedures for responding to potential security issues.
That said, no system is completely foolproof. We do our best, but we can't guarantee absolute security—no one honestly can. What we can promise is that we take this responsibility seriously and continuously review our practices.
Our Security Measures
- Encrypted data transmission using industry-standard protocols
- Restricted access to personal information on a need-to-know basis
- Regular security assessments and system updates
- Secure storage facilities for physical records
- Staff training on data protection practices
Your Rights Under Azerbaijan Law
Azerbaijan's data protection framework gives you specific rights regarding your personal information. We've structured our practices to honor these rights in practical, accessible ways.
Access Your Data
You can request to see what information we hold about you. We'll provide this within 30 days of your request.
Request Corrections
If something we have on file is wrong, let us know. We'll update it promptly.
Data Portability
You can request your data in a commonly used format if you want to transfer it elsewhere.
Request Deletion
You can ask us to delete your information, subject to legal retention requirements we must follow.
Withdraw Consent
If you've agreed to receive updates, you can change your mind anytime.
Lodge Complaints
If you're unhappy with how we've handled your data, you can contact Azerbaijan's data protection authority.
Data Sharing and Third Parties
We work with a small number of service providers who help us run our business. This includes delivery services, payment processors, and our website hosting provider. These companies only get the information they need to do their specific jobs, and they're required to protect it.
We might also share information if required by law—for instance, if we receive a valid legal request from Azerbaijan authorities. In such cases, we'd only provide what's legally required.
Service Providers We Work With
- Local delivery services within Baku and surrounding areas
- Payment processing services for secure transactions
- Cloud hosting providers for website and email systems
- Accounting software for financial record-keeping
Cookies and Website Technology
Our website uses cookies—small text files stored on your device. We use these primarily to remember your preferences and to understand how people navigate our site. The analytics data helps us figure out what's working and what needs improvement.
You can disable cookies through your browser settings, though this might affect how some parts of our website work. Most browsers allow you to choose which types of cookies you'll accept.
Data Retention and Deletion
We keep your information for as long as we're providing services to you, plus a reasonable period afterward. For example, order records are kept for five years to comply with Azerbaijan tax requirements. After that, we securely delete information unless there's a specific legal reason to keep it longer.
If you request deletion of your data, we'll honor that request except where we're legally required to retain certain records. We'll explain clearly if any information needs to stay on file and why.
Changes to This Policy
We review this privacy policy periodically and update it when our practices change or when required by law. If we make significant changes, we'll notify active clients directly. The effective date at the top of this page shows when the current version took effect.
Previous versions of this policy are available upon request if you'd like to see what's changed over time.
Children's Privacy
Our services are designed for adults. We don't knowingly collect information from anyone under 18. If you're a parent and believe we've inadvertently collected information about your child, please contact us immediately and we'll delete it.
Questions or Concerns?
If you have questions about how we handle your information, want to exercise any of your rights, or just need clarification on something in this policy, we're here to help.
We aim to respond to all privacy-related inquiries within 72 hours. For requests requiring investigation or document preparation, we'll acknowledge your request immediately and provide a timeline for completion.